Shipping policy
At ArmorMason, we work to process and ship orders as quickly as possible while providing clear delivery expectations.
Where We Ship
ArmorMason ships orders to addresses in the United States and internationally.
Available shipping destinations and shipping methods are displayed at checkout. Shipping availability may vary based on the product and destination.
International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country or carrier. Unless expressly included at checkout, these charges are the responsibility of the recipient.
Customs processing may delay delivery.
Order Processing
Orders placed before 2:00 p.m. Eastern Time on business days are generally processed and shipped the same business day when the ordered items are in stock.
Orders placed after 2:00 p.m. Eastern Time, on weekends, or on holidays are generally processed on the next business day.
Processing times may be longer for backordered items, special-order products, unusually large orders, or orders requiring additional verification.
Shipping Rates and Methods
Available shipping methods and shipping charges are displayed at checkout before payment is completed.
Shipping rates may vary based on the destination, package size, package weight, selected shipping method, and products ordered.
Delivery Estimates
Estimated delivery times shown at checkout begin after an order has been processed and transferred to the carrier.
Delivery dates are estimates and are not guaranteed unless the selected shipping service specifically includes a carrier-guaranteed delivery commitment.
Carrier delays, severe weather, holidays, customs processing, remote delivery locations, and other circumstances outside our control may affect delivery times.
Tracking
When tracking information is available, customers will receive a shipping confirmation with the applicable tracking number after the order ships.
Tracking information may take several hours to become active after a shipping label is created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped, contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered fulfillment.
ArmorMason is not responsible for delivery delays, returned shipments, or losses caused by an incorrect or incomplete address provided by the customer.
Lost, Damaged, or Missing Shipments
If your shipment arrives damaged, is missing items, or appears to have been lost in transit, contact us as soon as possible so we can review the issue and assist with the appropriate next steps.
Please retain the packaging and shipping materials for damaged shipments, as photographs or other documentation may be required.
If tracking shows that a package was delivered but you cannot locate it, please contact us so we can review the shipment details and assist as appropriate.
Returned or Undeliverable Packages
Orders returned to us because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another delivery issue may require additional shipping charges before the order can be resent.
If an undeliverable or refused package is refunded instead of reshipped, any applicable shipping costs or other charges may be deducted from the refund.
Order Changes and Cancellations
Because orders may be processed quickly, we cannot guarantee that an order can be changed or canceled after it is placed.
Contact us as soon as possible if you need to request a change or cancellation.
If a cancellation is successfully processed before the order ships, the order will be refunded to the original payment method. If the order has already shipped, the customer may request a return in accordance with our Refund Policy.
