Refund policy
At ArmorMason, customer satisfaction is important to us. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be requested for return within 30 days of delivery.
- Be in the same condition that you received it.
- Be unworn and unused.
- Include original tags, if applicable.
- Be in its original packaging.
- Include proof of purchase.
Items that do not meet these requirements may not be eligible for a return or may be subject to a partial refund based on the condition of the item.
How to Request a Return
To start a return, contact us at:
Please include your order number and the reason for the return so we can assist you.
If your return is approved, we will provide a prepaid return shipping label and instructions for where and how to send your package.
Items sent back without first requesting a return will not be accepted.
Return Shipping
For eligible returns, ArmorMason provides prepaid return shipping at no cost to the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if:
- Your item arrives damaged.
- Your item is defective.
- You receive the wrong item.
- Your order is missing an item.
We will review the issue and provide instructions for a replacement, return, or refund.
Please retain the original packaging and provide photos or additional information if requested to help us evaluate the issue.
Exchanges
If you need a different item, the fastest way to receive your replacement is generally to return your original item according to this policy and place a new order.
Once the original return has been received and approved, we will issue the applicable refund to your original payment method.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 5 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.
Original Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.
Partial or Denied Refunds
A return may be denied or a refund may be reduced if the returned item:
- Shows signs of use or wear.
- Is damaged after delivery.
- Is missing original packaging, tags, or included components.
- Does not meet the return requirements listed in this policy.
If a return is not approved, we will notify you and provide additional instructions.
Undeliverable or Refused Packages
If a package is returned to ArmorMason because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another delivery issue, any refund will be processed after the package is received and reviewed.
Applicable original shipping costs and other charges associated with the returned shipment may be deducted from the refund. These shipments are not considered standard customer-initiated returns under this policy.
Contact Us
For questions about returns or refunds, contact us at:
